EXCHANGE:

Any product bought from Raumbysarb’s online store can be exchanged through our Online Store ONLY, provided it is unused and still has the label and tag in their original state. Please note that we do not offer exchanges unless we deliver the incorrect order or the product is faulty. This policy is applicable to local orders only.

  • International Orders: For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.

  • Sale Items: For products on Sale, we do not offer exchanges unless we deliver the incorrect order.

  • Timeframe: The Exchange Policy is only valid within 7 days after the goods have been delivered.

EXCHANGE PROCEDURE:

Raumbysarb does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged.

In such a scenario, please contact our customer service team immediately:

  • Email: raumbysarb@gmail.com

  • Phone: +92 308 1643434

Please provide your Order Number so our customer care representative can schedule the replacement for you as quickly as possible.

ORDER CANCELLATION:

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email containing your tracking information. As soon as the product has been shipped, our standard exchange policy will apply.

Raumbysarb reserves the authority to cancel orders for reasons such as:

  • The item is out of stock.

  • Pricing errors.

  • Credit card or payment declination by the issuing financial institution.